Synching issues between your fitness device and Woliba can happen for many reasons: new app or software updates, improper data permissions, bugs, and more.

Most of the time, these issues can be solved by following the below steps:

1. Give it time: Due to network and app-related updates, sometimes synching can be delayed. Our top suggestion is to wait for 6-8 hours before reporting an issue. Most of the time, your device will automatically resume sync without any intervention.

2. Try a re-sync: If, after a few hours, your sync is still not cooperating, try disconnecting and re-synching your device by turning the Connect Device toggles off and back on. This will refresh the connection, and prompt a data update. Please check the reference for the Apple Health Kit re-sync. Similarly, you can re-sync other apps/devices.

3. Reinstall and reconnect: Still not working? We can try a hard refresh to reconnect the app and your device by reinstalling your app(s). First, disconnect your fitness device or app, as in the step above. Next, log out of Woliba and uninstall the app. Now reinstall it again with the latest update. 

Simultaneously, sign out of your fitness device or app. Now, as we did for the Woliba app, uninstall this app or clear its data for a fresh start. Then install the latest update and sign in. 

Now, sign in to Woliba and try to reconnect the fitness device or app. Wait for some time to reset the connection and you should get your latest sync data. Please check the reference for the Apple Health Kit. Similarly, you can reconnect other apps/devices.



Please note: To obtain your fitness data regularly from apps/fitness devices, you've to at least open the Woliba app once per 5-10 days. Because we can backtrack your historic workout data for up to 15 days. But, if you do not open the app for a long time then it can't sync all the data.

If you're still facing any issues then please feel free to contact us at support@woliba.io for additional support.