Syncing issues between your fitness device (Fitbit, Google Fit, Apple Health, Strava, etc.) and Woliba can happen for a few reasons: outdated apps, missing permissions, network delays, or software bugs. Work through the steps below in order — most issues are resolved in the first two.

Step 1: Check for app updates

Running an outdated version of Woliba or your fitness app is the most common cause of sync issues. Before anything else, check your App Store or Google Play for available updates and install them for both Woliba and your fitness device’s app.

Watch the setup guide for your device:

Step 2: Confirm all permissions are allowed

Woliba needs permission to access your fitness data. If permissions were denied or reset by a system update, syncing will fail silently. Check that Woliba has the required permissions on your device:

• iOS: Settings → Privacy & Security → Health → Woliba (all categories on)
• Android: Settings → Apps → Woliba → Permissions (enable Activity, Body
Sensors)
• Fitbit / Strava / Google Fit: Open the connected app and verify Woliba is still
authorized under connected apps or linked accounts

Step 3: Try a re-sync

Still no luck? Disconnect and reconnect your device by toggling the Connect Device
switch off and back on inside Woliba.

Step 4: Reinstall and reconnect

If a re-sync doesn’t help, do a full reinstall of both apps:
1. In Woliba, disconnect your fitness device (as in step 3 above)
2. Log out of Woliba, then uninstall and reinstall it from the App Store or Google Play
3. Sign out of your fitness app, uninstall it, and reinstall the latest version
4. Sign back into both apps and reconnect your fitness device in Woliba
5. Allow a few minutes for the connection to re-establish and data to appear

Step 5: Wait it out

If you’ve completed all the steps above, a short delay may still occur due to network or
server-side updates. Your device will typically resume syncing automatically within a
few hours — no further action needed.

Keep your data syncing regularly

Open the Woliba app at least once every 5–10 days. Woliba can backfill up to 15 days
of historic workout data — but if you haven’t opened the app in longer than that, some
data may not be recoverable.

Please note: To ensure your fitness data syncs regularly from your apps or fitness devices, please open the Woliba app regularly. Woliba can backtrack and sync historical workout data for up to 15 days. However, if the app is not opened for a longer period, it may not be able to sync all of your past data.

Still having issues?

Please feel free to contact us at support@woliba.io for additional support.